Store FAQ

WHO ARE YOU AND WHY SHOULD I BUY FROM YOU?

Shop To Support at DOTOLY!We're a small group of animal enthusiasts who are dedicated to bringing you the cutest jewelry and products ever!

If our huge collection of super cute animal inspired products aren't enough reason to shop, we also donate a portion of every sale to charities including WWF, ASPCA and Best Friend Animal Society!


WHERE DOES THIS STORE SHIP FROM?


We ship from Hong Kong!

We know some people worry about ordering from international sellers but your business is important to us and we make every effort to provide our customers with the best shopping experience possible!

Check out our reviews and our Facebook page for testimonials from real customers just like you!
Still have concerns? Contact us and we will get back to you within 24 hours! We're here to help! :)

HOW MUCH DOES SHIPPING COST?

FREE SHIPPING worldwide on orders over $25!
No coupon code needed! 


For orders under $25 we charge a flat rate of $2.99! If you'd like to be able to track your package and for it to arrive quicker you can select express shipping at checkout for a low flat rate of $3.99! 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

We sure do! We ship to most countries with free standard shipping on all orders over $25!

Express shipping also available for a flat fee of $3.99!

** Except for China, Chile, South Korea, South Africa, Mexico, Cyprus, Iran, India and Brazil

You may still place an order with us if you are located in one of these countries using express shipping with tracking but orders will be placed at your own risk. We will obtain a proof of shipping and copies of custom forms and shipping labels but we cannot guarantee that your postal service will be able to successfully deliver the package to you.

We reserve the right to cancel any order in which the postal service in the receiving country is unreliable as long as payment is refunded in full. 

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?


We ship within two to three business days of receiving payment.

Once shipped orders sent with standard shipping will take anywhere from 10 to 15 business days (excluding weekends and holidays) to arrive depending on the efficiency of your local postal service.

Orders shipped with express shipping take approximately 5 to 14 business days and comes with tracking on the Hong Kong Post website. Express packages to the US are treated as local priority mail to speed up local delivery and are also trackable on the USPS website.

CHRISTMAS SHIPPING INFO & DEADLINE:

The Christmas season is always hectic! The postal service has to handle a huge increase in packages to process which can sometimes cause delays. To make sure your package arrives in time for Christmas please place your order on or before these dates:

Standard airmail: December 1st
Express mail: December 5th

DO I HAVE TO SIGN UP FOR AN ACCOUNT TO PLACE AN ORDER?

No of course not! You can alway check out as a guest but we do have a loyalty rewards program for customers who sign up! Get points for every dollar you spend! These points can be used as store credit for your future purchases!

HOW DOES THE LOYALTY PROGRAM WORK?

- Get 200 points when you sign up for an account!
- Get 10 points for every dollar you spend (excluding shipping)
- Get 50 points when you like us on Facebook or Instagram
- Get 200 points if you refer a friend (rewarded if they place an order)
... and many other ways to earn points! Click on the "Reward Points" tab on the bottom right for more info!

Rewards:

350 points = Free shipping coupon!
500 points = $5 store credit
750 points = $10 store credit
1000 points = $15 store credit

Redeem rewards by logging into your account! 

Terms:

Points can be accumulated and are added to your loyalty account when you order is paid and subtracted if your order is cancelled.

The more often you purchase from us the more likely you will get a freebie or coupon code with your order!

HOW DO I ENTER MY DISCOUNT CODE?

All transactions are handled by PayPal and Shopify Inc. When you click on the checkout button you will be directed to PayPal where you will be required to input your shipping and billing address. Once that is completed you will be taken back to our store on Shopify where you will be able to select your shipping method and apply any discount codes you may have! The price will be updated accordingly before you finalize your transaction!

WHAT ABOUT TAXES AND IMPORT DUTY FEES?

All orders placed on our store are completely tax free. 

However, any tax or duty fees that may or may not be charged to you upon the package's arrival in your country is your responsibility. 

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country. So we cannot be held responsible for the taxes or duties in your country.

WHAT IS MY CLOTHING SIZE?

Please refer to the actual item's description for detailed measurements and sizes! Each item is different and measurements are provided in both cm and inches.

WHAT IS MY RING SIZE?

All of our sizes refer to US womens sizes (unless otherwise specified).

Ring-size-chart-dotoly

Not located in the US or UK? Check out our ring size conversion chart:

WHAT IS THIS STORE'S RETURN POLICY?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved your refund will be processed, and the funds will be reversed back to the credit or debit card or PayPal account you used to pay within 2-3 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we strongly suggest that you use a trackable shipping service or purchasing shipping insurance.

NON-RETURNABLE ITEMS:

- Gift cards
- Handmade Items
- Porcelain Items (see item description for more details)
- Limited Edition Items
- Items purchased on SALE
- Socks, Tights and Leggings
- Bodysuits & Intimates
- Garlands and Pom Poms

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

WHAT HAPPENS IF AN ITEM ARRIVES DAMAGED IN THE MAIL?


We try our best to make sure that our packages arrive safely but sometimes accidents can happen and things may end up damaged along the way.

If this happens please contact us immediately and provide us with a photograph of the damaged item and we will replace the items for you ASAP!

WHAT IF MY PACKAGE IS MISSING ITEMS I ORDERED?

We check all packages prior to sending them out but if you do find that our order is incomplete, please contact us immediately and we will send you the missing items with express shipping and tracking.

WHAT IF MY ITEM ISN'T EXACTLY AS PICTURED:

We try our best to ensure that items are accurately pictured but not all monitors are the same so please allow for some slight variation in color from what you see in the images. Handmade items may also be slightly different due to the nature of it being made individually by hand. Our items are usually 99% identical to our photos if not 100%! 

WE ARE NOT RESPONSIBLE FOR ORDERS IF ...

The package does not arrive due to a wrong or insufficient address provided by the customer. Please double check to make sure your shipping address is correct before confirming your order. You may contact us to change your shipping address if the order has not been shipped yet.

DO YOU DO WHOLESALE?


We sure do! Contact us at dotolyjewelry@gmail.com and we will get back to you asap!

OUT OF STOCK?

We do not guarantee the availability of any item sold on our website, ordering from our store does not necessarily mean that the item is in stock. We try our best to update our inventory as quickly as possible but in cases where items are sold out or unavailable we reserve the right to cancel the order as long as a full refund is provided to the customer.

STILL HAVE QUESTIONS?


Email us or leave us a message using our contact form and we will try our best to get back to you within 24 hours. We're here to help and answer any questions you may have!

Copyright 

All content appearing on animal-jewelry.com is the property of DOTOLY: Animal Jewelry except where stated.

Any information, images, copy and graphics cannot be reproduced, used, copied, re-transmitted or modified without prior written consent. 

Privacy Policy 

DOTOLY respects your privacy and will never sell, distribute or share your personal information.

For more information please refer to our full privacy statement.

Terms and Conditions 

By using DOTOLY you agree to the Terms and Conditions outlined above. We reserve the right to update our Terms and Conditions at any time.